Tour package confirmation

To confirm the booking, the customer must make a deposit of at least 20% of the total order value. Our travel agent will provide the customer with all available payment options. The deposit must be received and cleared before a tour package is confirmed.

Cancellation policy

• Please note that cancellations made less than 24 hours before the scheduled departure may result in forfeiture of the booking fee, except where explicitly stated otherwise on the tour page. Some activities are exempt from last-minute cancellations and do not qualify for refunds within this timeframe.
• Travelers can cancel up to 7 days before the travel start date to receive a full refund.
• Travelers can cancel up to 7 days before the travel start date to receive a full refund.
• Between 4-6 days, the customer will be charged a service fee of 50% of the total order value.
• Travelers who cancel a trip less than 4 days before the departure of the trip will not receive a refund.
• If the trip is canceled due to natural disasters or safety reasons, you will be offered an alternative date or a full refund..
• If a booking request was made in error and wants to cancel it while we have not received a deposit, the traveler can cancel the reservation request using the link in the first email we sent to confirm receipt of the reservation request. All information provided during the booking process will be deleted from our database in a very short time.

What information do we store?

• Protecting your privacy is our priority. We do not sell, trade, or rent users’ personal identification information to others. When booking a tour, we ask for some personal information, such as a phone number in order to be contacted if anything happens during the trip or before the journey begins.

• The user’s city and home address are not included in the information we collect.

• We will delete this information after the trip is complete.

Below you will find our Privacy Policy and Terms of Service pages.